How to request deletion
Email privacy@onshop.site with the subject line "Data deletion request". Include enough information for us to identify the conversation or seller Page, such as:
- Your name, if you provided it during the conversation.
- The seller or Facebook Page you contacted.
- The approximate date of the chatbot conversation.
- Any order or support reference you received, if applicable.
Do not email passwords, payment card numbers, or sensitive documents unless we specifically ask for a secure verification step.
What we delete
After verification, we delete or anonymize personal data held by Onshop that is associated with the request, including applicable conversation context, customer-provided contact details, and order-support notes.
What may not be deleted immediately
We may retain limited records where required for security, fraud prevention, dispute handling, legal compliance, or accounting obligations. Where retention is required, we limit access and retain the data only for the required period.
Response timeframe
We aim to acknowledge deletion requests within 7 days and complete valid requests within 30 days unless a different period is required or permitted by applicable law.
Disconnecting Meta access
You can also manage app and Page connections through your Facebook or Messenger settings. Disconnecting access may stop future processing, but it does not automatically delete data already held by Onshop. Use the email request above for deletion.